Registration, Login, & Technical Assistance

Video, Picture, & Avatar Voice Functions

• Where can I hear my voice recording and see my uploaded video?
• I am not able to get my video to upload correctly.

Site Emails

• I would like to stop receiving emails.
• How many emails will my customers receive?
• What does it mean when my emails have a "Queued for Sending" status?
• Some of my emails have a "Bounced" status. What does this mean?

System Errors & Site Functionality

• I am receiving a System Error. What should I do?
• The website is not responding or will not allow me to proceed past the page I am on.

Account Registration & Login

• When I attempt to share my store to Social Media, it says that I have already done this.
• Am I able to register more than one Student with the same email address?
• Can my child have more than one registered account?
• How can I add additional email addresses to my account after I launch it?
• How many emails do I have to send to launch my account?
• I reset my password, but have not yet received my reset password email. What should I do?

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